General Conditions of Purchase

The prices and conditions of sale are for information purposes only and may be modified according to market fluctuations. However, by placing an order by completing the purchase form, you agree to the price offered and the general conditions of sale in force at that time. Once the order has been formalized, the purchase will be understood to be perfected as of right, with all the legal guarantees that protect the consumer, and from that moment the prices and conditions will have a contractual nature, and cannot be modified without the express agreement of both contracting parties. The contract will be formalized in Spanish. The electronic document formalizing the contract will be filed and the user will have access to it in his customer area.

Shipping

Delivery times for the Spanish peninsula vary between 48 and 72 hours. We cannot guarantee these delivery times, although we try to ensure that carriers meet them whenever possible. In rural towns far from urban centers, it is not possible to guarantee delivery within 48 hours. Delivery times for the Balearic Islands, Ceuta, Melilla and the Canary Islands vary between 2 and 14 days. Delivery times for Europe (non-islands) range from 4 to 10 days. Delivery times depend on the availability of each product, indicated on each of the products offered. For orders including several items, a single shipment will be made and the delivery time will correspond to the item with the longest delivery time. The customer will have 72 hours to check the completeness of all the components of the order and to verify that everything that should be included in the products included is included. After these 72 hours, the shipment will be considered accepted and no claims for damages or failures in the shipment will be accepted. An order will be considered delivered when the delivery receipt is signed by the customer. It is in the following 24 hours when the customer must verify the products upon receipt and expose any objections that may exist. In case of receiving a product damaged by transport, it is advisable to contact us within the first 24 hours to claim the incident to the transport company. In the same way, it is advisable to let the transport company know: By default, we will ship orders as soon as all items are available. However, if the buyer wishes to receive his order in several shipments, he must specify it in the comments space during the confirmation of the purchase, through our contact form, or by writing an email to distribution@pif-games.comalways indicating the order number to which it refers.

Payment Methods

We provide different ways to pay for your orders:

  • Credit/debit card: This payment method is immediate, completely secure and verified by Stripe. All payments made through this method will be validated by your bank and, if accepted, will be sent to us automatically and instantly. A security key is required to make this type of payment online. Please check with your bank if you do not know your security code. VISA/VISA Electron and MasterCard/Maestro cards are accepted.
  • Bank transfer or deposit: With this payment method, you make the payment in advance, either by transferring the amount of the order from your bank or by making the deposit over the counter at one of our banks. Remember that bank transfer orders will be held for 4 calendar days awaiting payment, starting the day after the order is placed, after which they will be automatically deleted.

Returns

In accordance with current legislation, products may be returned, for any reason, within 14 calendar days of receipt of the goods by the customer. To do so, the conditions set out in this terms and conditions page must be met. This can be done by completing the cancellation document.

Return conditions for private customers

Returns of the following products will not be accepted, as established by the Royal Legislative Decree 1/2007, of November 16, 2007, which approves the revised text of the General Law for the Defense of Consumers and Users and other complementary laws:

  • The provision of services, once the service has been fully performed, when the performance has begun, with the prior express consent of the consumer and user and with the acknowledgment by him that he is aware that, once the contract has been fully performed by the entrepreneur, he will have lost his right of withdrawal.
  • The supply of goods or the provision of services whose price depends on fluctuations in the financial market that the entrepreneur cannot control and that may occur during the withdrawal period.
  • The supply of goods made to the specifications of the consumer and user or clearly personalized, such as computers configured à la carte.
  • The supply of goods that may deteriorate or expire rapidly.
  • The supply of sealed goods which are not suitable for return for reasons of health protection or hygiene and which have been unsealed after delivery.
  • The supply of goods which, after delivery and taking into account their nature, have been inseparably mixed with other goods.
  • The supply of sealed sound or video recordings or sealed computer programs that have been unsealed by the consumer and user after delivery.
  • The supply of digital content that is not provided on a material support when the performance has begun with the prior express consent of the consumer and user with the knowledge on his part that he consequently loses his right of withdrawal.

All merchandise must be returned in its original packaging with all the accessories it contains, in perfect condition and protected, avoiding stickers, seals or adhesive tapes directly on the surface or packaging of the item. Otherwise, Anastasio Martínez León reserves the right to refuse the return.

Once the return form has been completed and sent, you will receive instructions on how to send the goods to our facilities by e-mail. You must send the goods without any delay, within a maximum period of 14 days after communicating your wish to exercise the right.

You will be responsible for the return transportation costs. You are free to choose the agency that suits you best or offers the most competitive rates.

Once we have received the goods and verified that they are in perfect condition, we will proceed to reimburse you. We will refund the payment received from you, including delivery costs with the exception of the additional costs resulting from your choice of a delivery method other than the least expensive method of ordinary delivery that we offer. We will pay you within a maximum of 14 calendar days after you have exercised your right of withdrawal. We may withhold reimbursement until we have received the goods.

Return of products with gift or promotion: The complete return (complete pack or item + gift) will be mandatory in order to proceed with the refund.

Return conditions for distributors

Only returns of unsealed material in perfect condition will be accepted within 14 calendar days of receipt. Such returns will be processed as commercial returns, since there is no law regulating the rights of return between companies and such returns are regulated according to the terms and conditions of Anastasio Martínez León.

We will not accept returns of products in blister packs or heat-sealed products, and other products with a broken factory security seal.

These terms and conditions do not waive the right to warranty or exchange defective products. Anastasio Martínez León reserves the right to refuse the return in case of any anomaly detected in the returned product.

Order cancellation

Cancellations of orders that involve a refund to the customer and that are made by bank transfer will have a maximum period of 30 days for administrative procedures, although we try not to exceed 7 days.

Warranties

Product warranty

Anastasio Martínez León, owner of www.pif-games.comguarantees all the products it distributes according to the laws in force and the following conditions.

The consumer may contact both the seller and the manufacturer of the product, who shall be liable for any lack of conformity that becomes apparent within two years of delivery.

When non-conformity becomes apparent after 6 months and in doubtful cases, the manufacturer may require an independent expert report to process the warranty. In obvious cases of malfunction or irregular operation during the warranty period there is no problem.

In any case, during the time the consumer is deprived of the product, the computation of the warranty period is suspended; for example, if the repair of an object takes 15 days, the warranty period will end 15 days later than originally planned.

The shipping costs generated by the processing of the product warranty will be borne by Anastasio Martínez León in those cases in which it is assumed that there is a lack of conformity in the purchased good. This must always be done following the instructions indicated by Anastasio Martínez León, upon request and acceptance.

Conditions for companies and distributors:

When the customer is a distributor or invoices as a company (not individual), shipping costs to our facilities will always be charged to the customer, since the law on consumer goods does not regulate the sale and purchase between companies. In addition, the warranty in these cases will be the one stipulated by the manufacturer of the product.

The consumer may complain when the product does not conform to the contract:

  • The purchased good does not conform to the description provided by the seller.
  • The acquired good does not serve for the uses to which consumer goods of the same type are ordinarily destined.
  • Is not suitable for the special use requested by the consumer and accepted by the seller.
  • Does not present the usual quality and performance, considering the public statements (advertising, brochures, labeling...) about its specific characteristics made by the seller or manufacturer.

The consumer and user has the right to:

  • Repair or replacement: The consumer and user may opt for repair or replacement, unless one of these options is impossible or disproportionate. It will be considered disproportionate if it involves higher costs. Non-fungible goods (when they are of a specific nature) and second-hand goods cannot be replaced. Both repair and replacement must be carried out within a reasonable time and at no cost to the consumer.
  • Reduction of the price or termination of the contract: It proceeds when the consumer and user cannot demand the repair or replacement and in cases where it has not been carried out in a reasonable time or without major inconvenience to the consumer and user. The resolution will not proceed when the lack of conformity is of minor importance.

Warranty processing of promotional products, packs or gifts: If it is a gift, it will be replaced by another of equal value or, if this is not possible, of similar value, but never for money. In the case of a promotional product or pack, if repair or replacement is not possible, the equivalent amount will be reimbursed, calculated taking into account the actual price of the product and the discount obtained by the customer when purchasing it on promotion.

Cancellation of guarantees

The guarantee may be cancelled for the following causes:

  • Improper use, handling or maintenance by the Customer of a product.
  • Components burned by overvoltage or overcurrent.
  • Broken or damaged components subjected to impact.
  • Incorrect repair, modification or extension of the equipment by the customer.
  • Deterioration, removal or concealment, by the customer, of the Anastasio Martínez León or manufacturer's warranty label on all products manufactured or distributed by Anastasio Martínez León.
  • In summary, damaged material or material with obvious signs of mishandling will not be accepted.

The warranty does not cover

The warranty does not cover defects caused by improper use of the product. In such cases, the consumer will be responsible for the repair. They are therefore excluded from the warranty:

  • Defects and deterioration caused by external events, accidents, mainly electrical accidents, wear and tear and use not in accordance with Anastasio Martínez León's instructions.
  • Products modified or repaired by the customer or any other person not authorized by Anastasio Martínez León, as well as products that are the object of a specific support contract.

Warranty processing

The consumer and user can process the warranty by contacting Anastasio Martínez León.